Director of Customer Engagement

Department: Customer Success
Position Reports to: EVP of Customer Success
Job Status: Regular, Full Time, Exempt
Location: Anywhere in the U.S. (team members located in all U.S. time zones and U.K.)

work you'll do

Would you like the opportunity to lead an exceptional team of people that manages projects for the world’s highest performing and most admired companies? Corporate Visions is looking for a highly skilled and strategic leader to manage our team of Customer Engagement Managers.

This leader is responsible for the strategy and implementation of department goals and initiatives, as well as employee onboarding and training. The role requires a deep knowledge of overall departmental function as well as Corporate Visions operations, products, and processes. This person should demonstrate and set the example for department innovation, and always be working to enhance, upskill and support the team and company.

Responsibilities

  • Provide leadership and coaching to a growing team of 13 Customer Engagement Managers
  • Train team on advanced project management practices
  • Identify and lead process improvement initiatives
  • Identify delivery or process challenges and work with team to correct issues
  • Coach team members to enhance client communication skills
  • Coach the team to connect the value and benefit of CVI products and service to client needs and projects
  • Maintain a deep understanding of our products and processes and educate the team
  • Look for and execute on opportunities to enhance partnership with other departments
  • Support the team through change initiatives and new product or technology rollouts
  • Monitor department performance using various reporting tools
  • Design new goals and metrics as business needs shift
  • Forecast department budget and personnel needs
  • Sustain a productive, motivated, and solutions-based atmosphere in a fast-paced environment
  • Embody the Corporate Visions core values in every interaction

requirements

  • Minimum 7 years’ experience in project management
  • Bachelor’s degree in Marketing, Business, Communications, or similar
  • Experience managing teams and passion for helping develop team members’ skills
  • Ability to prioritize across multiple projects in a high-volume, fast-paced environment with tight deadlines
  • Efficiently structure complex projects into actionable steps
  • Excellent communication—both written and verbal
  • Intrinsically motivated
  • Cross-functional collaboration mindset
  • Strong organizational skills including attention to detail
  • Demonstrated experience driving change management efforts
  • Calm under pressure

the team you'll lead

The Customer Engagement Manager team fuses meticulous project management skills with exceptional client conversation skills. They run internal and external communication throughout all phases of project lifecycles across a variety of service offerings. These offerings include go-to-market message creation, content production, large-scale sales training rollouts, and client strategy sessions. They must flawlessly execute logistics, client coordination, and internal delivery preparation. Their tenure with Corporate Visions ranges from three months to ten years.

technology applications you'll use

Proficiency required: Outlook, Excel, Word, Box.com, Slack, Zoom

Training provided but experience a plus: Workfront, Salesforce, Allego, eResource Scheduler, Calendly

Please send inquiries to jobs@corporatevisions.com, with “Director of Customer Engagement” in the subject line.