solutions consultant (North america)

Department: Customer Success
Position Reports To: EVP Customer Success
Job Status: Regular, Full Time, Exempt
Location: Remote and willing to serve clients in all US time zones and occasionally global

what if you could...

  • Boost your conversation skills with the most advanced B2B sales, marketing, and customer success decision-making science in the industry?
  • Direct commercial transformations that positively impact revenue growth at some of the world’s highest performing and most admired companies?
  • Develop your career in a high-growth company filled with highly competent, fun, and passionate people?

job summary

This position is responsible for ensuring clients derive maximum value from their investment in Corporate Visions. You must understand customers’ commercial goals and challenges, recommend Corporate Visions solutions, share what other customers have done to solve similar challenges, ensure successful execution of the relationship goals, and document and communicate the business impact of the partnership.

The role is key to helping customers drive sales, marketing, and customer success effectiveness; commercial transformation; and go to market strategy. The role partners with customer commercial leadership and enablement teams to help architect solutions to include skills, process, messaging, tech stack, and overall management of the transformation program.

The role works with all internal departments to ensure a coordinated experience with customers and that information about customers is shared throughout the organization. This role works closely with senior leaders at client accounts—presenting a knowledgeable, authoritative and empathetic persona that fosters trust.

responsibilities

  • Expand commercial opportunities
    • Identify areas for expansion and growth within each account and collaborate on the opportunity with sales counterparts
    • Be an expert on all Corporate Visions intellectual property and educate customers about the most relevant advancements for their specific needs
    • Identify the customer’s marketing goals and supply recommendations on how to use messaging and content to reach those goals
    • Perform content audits of customers’ existing marketing and sales enablement libraries through the lens of the Corporate Visions Deciding Journey; identify gaps and items to retire and recommend a bill of materials to fill the gaps
    • Leverage Corporate Visions resources to build sales cadences around acquisition and expansion messaging
    • Suggest DecisionLabs field testing, technology, and advisory services to solve customers’ business, functional, and program needs
    • Partner with Sales to assess customer health indicators and develop plans to address weaknesses before they result in churn
  • Design solution implementation plans to meet customers’ needs
    • Partner closely with Sales to ensure the buying vision built with the customer is realized
    • Have a deep understanding of all Corporate Visions Messaging, Content, and Skills work completed or to be executed with the client and how all pieces fit together
    • Align overarching messaging strategy with commercial priorities by defining order, pace, and structure of development activities for key commercial messages and solutions
  • Integrate content into the customer’s world
    • Help customers increase adoption and engagement of Corporate Visions IP by integrating content into day-to-day operations
    • Integrate Corporate Visions content in marketing, sales, and customer success processes
    • Make recommendations for how Corporate Visions content can be leveraged within the customer’s marketing and sales tech stack, including sales engagement platforms
  • Direct customer transformation efforts
    • Build strong customer relationships
    • Increase breadth of advocacy across multiple customer BUs
    • Develop customer communication plans to drive their organizational change
    • Act as the common thread across projects and relay client-specific knowledge and big picture overview to Delivery Services team members
    • Be an advisor to high-level customer stakeholders, including:
      • Sales Leaders
        • Connect program goals with the goals and metrics important to Sales Leaders
        • Make recommendations on how to use our solutions to get quick impact as well as lasting value
      • Marketing Leaders
        • Share what other companies are doing to link messaging and content to their global commercial initiatives
        • Track usage of CVI-created messages and recommend refreshes when appropriate
      • Learning and Development Leaders
        • Design training implementation plans that impact areas of improvement necessary to reach their commercial goals
        • Recommend reinforcement programs and solutions configurations to enhance learner adoption and behavior change
  • Make visible the value of partnering with Corporate Visions
    • Work with the Customer Engagement Manager to develop and maintain an internal and external communication plan to keep stakeholders informed of the results the customer has achieved by working with Corporate Visions
    • Conduct routine account review and planning meetings (per client’s desired frequency, no less than bi-annually) covering:
      • Review goals and progress: Communicate the results of Corporate Visions programs on revenue goals, sales KPIs, marketing metrics, and learning and development measurements
      • Update partnership goals and program plan based on customer’s changing initiatives, feedback, and business needs

requirements & experience

  • Bachelor’s degree in Marketing, Business, Communications, or similar
  • 5+ years in senior, B2B sales, marketing, customer success, or enablement role with preference given to candidates who have been clients of Corporate Visions themselves
  • Experience working with senior Sales and Marketing leaders to reach sales leads and revenue goals
  • Experience working with Learning Management Systems
  • Experience working with Sales Engagement and Sales Enablement platforms such as Allego, Highspot, Showpad and Salesloft
  • Experience leading an organization-wide change/transformation effort

skills

  • Excellent collaboration skills with internal and customer project teams 
  • Exceptionally clear written and verbal communication on complex topics 
  • Creative problem-solving skills and openness to presenting client options 
  • Intrinsically motivated and self-managed 
  • Solid organizational skills including attention to detail  
  • Ability to remain calm under pressure

Please send inquiries to jobs@corporatevisions.com, with “Solutions Consultant North America” in the subject line.