Video: Not Just a Class: Enablement Best Practices to Improve the Customer Conversation

Charles Jones | CenturyLink
Mike Finley | Corporate Visions
You will hear about CenturyLink’s journey from a highly commoditized, product oriented company to one that is in the midst of transforming to a differentiated IT solutions provider. They will talk about the challenges of finding and communicating their differentiation in a highly competitive and dynamic market, and how to combine transformational learning programs and supportive approaches to improve the customer conversation.