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April 2, 2019 @ 2:00 pm - 3:00 pm EDT
When customer satisfaction crises arise, your ability to manage the situation becomes a skill of make-or-break importance. How well—or how poorly—you communicate your apology for their service issue can be the difference between repairing the relationship or losing it for good.
Join* the Sales Management Association and special guest, Tim Riesterer, Chief Strategy and Research Officer, Corporate Visions and get a sneak peak into the latest Corporate Visions research on the most effective way to say “I’m sorry”.
Learn a tested and science-backed model for apologizing in a way that actually creates even greater customer loyalty and satisfaction than if your customers had never had a service problem to begin with.