Salesforce, the world’s first major SaaS solution, has been a pioneer in connecting Sales and Customer Success in a subscription-based customer relationship.
Along the way, they’ve learned lessons that can help other companies improve the way they keep and grow their customers.
In this webinar replay, Tim Riesterer, co-author of the Expansion Sale, and his special guest, Larry Shurtz, Executive Vice President, North America Enterprise at Salesforce, engage in a town-hall style discussion on how Salesforce has kept their focus on putting the customer at the center of everything they do.
What you’ll learn:
- How sales and customer success teams converge to enable seamless acquisition, retention, and expansion conversations.
- Why and how you should elevate your business reviews to an executive level and create a vision for the next opportunity throughout the contract lifecycle.
- What metrics do and don’t matter to your customers’ success, and how to up-level your business outcomes to demonstrate meaningful impact.