A poorly handled service failure can prove fatal to your business. Tense negotiations make it challenging to close deals profitably.
How can you turn these difficult yet critical conversations into more loyal customers?
In this panel discussion hosted by APS and led by Tim Riesterer, Chief Strategy Officer at Corporate Visions, you’ll get expert insight to answer questions like:
- How do you navigate tough negotiations with senior decision-makers?
- How should you apologize to customers after a critical service failure?
- How can you frame these hard-won conversations to improve customer loyalty?