With the vast majority of company revenue in a given year coming from existing customers, it’s the customer success team’s job to strategically manage, nurture, and facilitate growth from those customer relationships.
But to be successful, customer success managers must engage those customers in ways that are markedly different from how your company engages new prospects. It’s not enough to drive people to use your product or service—you must continue to communicate and reinforce the strategic business value they’re getting from it.
With Create Success skills training from Corporate Visions, your customer success teams will learn research-backed conversation skills they need to value with meaningful metrics early in the customer relationship.