Executives who purchased your solution not only want you to understand their business—they expect it. Throughout the purchase process, your sales team likely made a strong business case to top-level decision makers and mapped out the positive financial impact your solutions can have on their business. Now it’s time to deliver that value promise.
Unfortunately, many organizations focus more on operations and usage after the prospect becomes a customer. As a result, executives stop attending meetings and business reviews because customer success teams present only tactical metrics around adoption and usage.
With Elevate Success skills training from Corporate Visions, your customer success teams will learn research-backed conversation skills they need to maintain executive engagement and access throughout the customer relationship.