Download Slide Deck: Sorry Shouldn’t Be the Hardest Word
How should companies apologize for a service failure?
No matter how you spin it, telling a customer “I’m sorry” is never easy. So, is it possible to effectively handle a crisis right away and rescue the relationship all while advancing it to an even higher level?
Join Tim Riesterer, Chief Strategy Officer and Doug Hutton, VP Training Services, Corporate Visions, and special guest Emily McDaniel, Global Director of Technical Success, Gainsight, as they reveal brand new research on the most effective way to say “I’m sorry”. Learn a clear and consistent apology framework you can begin using right away to positively influence even your most angry and bitterly disappointed customers.