You’re not running a CX program to collect compliments. You need to protect renewals, accelerate expansion, and guide roadmap and messaging decisions.
With TruVoice, you’ll get structured, role-specific feedback—so you can diagnose what’s working, what’s not, and what’s next.
If your customer experience program hinges on annual surveys or vague NPS benchmarks, you’re flying blind when it comes to actual account health. In fact, there’s only a 54 percent correlation between NPS and retention likelihood. Generic metrics might give you a “sentiment score,” but they don’t reveal what’s really driving satisfaction, frustration, or churn.
With TruVoice, you get structured, scalable customer feedback that shows what’s working (and what isn’t) across the full customer lifecycle:
Beyond basic satisfaction scores, you’ll see the complete story behind your customer experience.
Customer feedback shouldn’t sit in a spreadsheet. With TruVoice, every insight you capture can be used to improve product fit, sharpen your story, and protect at-risk accounts.
Get feedback from your full customer base—not just the most vocal accounts—and use that data to drive executive decisions and strategic planning.
Find out what customers value, what they ignore, and what’s creating friction. Use those insights to de-risk product bets and prioritize features that move accounts forward.
Learn where your positioning holds up and where it falls flat. Feed validated language and buyer sentiment back into your GTM content and campaigns.
Keep a pulse on how customers feel about your value delivery, so you can intervene or upsell at the right time, before it’s too late.
Annual surveys offer a backward-looking snapshot. By the time you spot a problem, it’s already too late.
With TruVoice, you collect feedback at journey-critical moments—helping you act early, respond meaningfully, and close the loop in ways that impact retention, expansion, and advocacy.
Want more useful feedback?
“Before TruVoice, we didn’t really have a single source of truth when it came to win-loss data. We were relying on more anecdotal pieces gathered across our email, Slack, and other channels. So that was quite a challenge.”
Allen Garza
Product Marketing Manager
Learning Pool
A: Those metrics give you a score. But only 54 percent of NPS scores correlate with actual retention likelihood. With TruVoice, you get real feedback from real customers that explains what the numbers can’t. It’s about context, not just a sentiment score.
A: Feedback is collected through role-specific surveys triggered at key journey moments. It’s fully automated and tailored by product line, segment, and lifecycle stage.
A: You’ll see what’s driving retention and expansion, where customer expectations are missed, how value is perceived, and how your product and message are performing across the lifecycle.
A: Yes. TruVoice is flexible—questions, timing, and delivery can be aligned to your specific GTM motion, product lines, or buyer personas.
A: You’ll start seeing actionable feedback as soon as responses come in. Most teams identify key trends within 30–60 days.
A: Because feedback is structured and segmentable, you can identify feature gaps, packaging issues, and buyer language that influence your go-to-market efforts directly.
Customer Experience Analysis is just one way you can inform your strategy. Explore additional insights you can gain with TruVoice.
Collect automatic feedback to understand the full story behind every every won, lost, or no-decision deal.
Track which seller behaviors drive wins and which lead to losses, then coach sellers based on skills gaps.
Explore why your customers are leaving and figure out what you can do to retain them.
Let’s help you understand what your customers actually need.
