Topic Retention

Predicting and Preventing Churn

Analysis of customer feedback from hundreds of “at-risk” deals reveals the reasons why some customers choose to leave—and what you can do to make sure yours stay.

Customer Churn is Coming. What Can You Do?

Recent research from Gainsight, a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. Almost in an instant, companies are turning nearly all their focus toward keeping and growing their existing customers.