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New Study Explores the Best Format for Sales Training

Finding the Best Format for Observable Practice and Demonstrated Proficiency A sales training field test reveals what kind of skills training results in better performance outcomes. RENO, Nev., August 2019 – The traditional live classroom model for B2B sales training…

Apologizing to Customers the Right Way Can Improve Loyalty

Sorry Shouldn’t Be the Hardest WordNew research reveals the most effective way to apologize to customers after a service failure RENO, Nev., April 2019 – Using a specific apology messaging framework measurably improves your ability to increase customer satisfaction and loyalty, even…