why customers leave, and what you can do about it
Saving your best customers is priority one.
But what moves customers to leave—and what moves them to stay?
New buyer feedback data reveals the precise drivers that push customers away or pull them back in. Analysis of feedback from hundreds of “at-risk” deals decoded the reasons why some customers choose to stay while others decide it’s time to go.
In this winsight, you’ll discover the key attributes that tip the scales toward retention or churn, according to the customers themselves. You’ll gain data-backed insights on:
- The primary drivers prompting customers to take their business elsewhere
- Warning signs that indicate churn risk before it’s too late
- Skill gaps causing your teams to lose out on retention opportunities