When your prospect becomes a customer, they buy into your value promise. But if newly acquired customers don’t realize that value fast enough, they’ll be less likely to stay and grow with your solution down the line. This is a critical moment in the customer lifecycle, considering that 70-80 percent of company revenue and profits hinge on customer renewals and upsells.
To close the value promise gap, you need to improve the transition from Sales to Customer Success, tailor your messages to match your customers’ buying decisions, and establish a clear and consistent process for customer onboarding.
In this webinar replay with Tim Riesterer, Chief Strategy Officer of Corporate Visions, and Jonathan Corrie, Co-Founder and CEO of Precursive, you’ll learn how to:
- Align Sales and Customer Success with seamless messages, content, and stakeholder communication.
- Improve time-to-value with a clear and consistent customer onboarding process.
- Use science-backed messages to strategically speak to customer groups in the right way, at the right time.
- Build a business case that passes muster with executive-level customers and delivers on your value promise.
Watch the replay!